Effective Date: January 2026
1. Order Cancellation Policy
Customers can cancel their service booking free of charge anytime before a service technician has been assigned and dispatched to their address. If cancelled after dispatch, a nominal inspection/travel fee may apply.
2. Refund Eligibility
Refunds for online payments are processed under the following circumstances:
- Service was paid online but cancelled prior to technician arrival.
- Duplicate payment deduction caused by network or payment gateway glitch.
- Unsatisfactory service resolution verified and approved by customer support audit.
3. Refund Processing Timeline
Approved refunds are credited back to the original payment source (Bank Account, UPI, Credit/Debit Card) within 5 to 7 working days from the date of refund approval.
4. Help & Support
To request a refund or raise a billing discrepancy, reach out to us at support@gorepireo.com or call our support line at +91 8679245568.